Terms and Conditions

Payments: A non-refundable deposit of 30% of the amount is due at time of booking. Full payment must reach our office 45 days prior to departure.

Changes/Cancellations:

Booking fee: $25.00 / Amendment fee: $100.00 / Cancellation Fee: 100% of the amount paid is non-refundable Insurance Protection Before and After Departure: We strongly recommend that travellers purchase applicable insurance from their travel agent to protect themselves against unforeseen circumstances that may force them to cancel or interrupt their trip such as, but not limiting to: injury, sickness or death of themselves or a member of their immediate family or of a single travel companion with whom they are sharing accommodation during the trip. Adequate insurance coverage for luggage and personal is also encouraged.

Prices:

Prices are quoted in Canadian dollars unless otherwise stated and are based on the costs and exchange rates in effect at the time of payment.
VICTOURS reserves the right to increase its prices in order to protect against unplanned cost increases or for any reason at its discretion without notice. No price increases are permitted after the customer has paid in full. However, if after deposit has been paid and the total price of the travel services has increased, should the cumulative increase be more than 7 percent, the customer has the right to cancel the contract and obtain a full refund; (except any increase resulting from higher retail sales tax or federal goods and services tax). In this case our liability will be limited to the refund of the monies paid. Our prices do not include any items other than those specified and exclude such items as air transportation, expenses of personal nature, airport taxes, tips and gratuities, local municipal taxes.

Unused Services:

There will be no refund for unused services or hotel nights. Documentation: Passengers should be in possession of a valid passport and must ensure that they comply with applicable visa requirements. It is the responsibility of each person to advise their travel agent of their citizenship/nationality of all members of the travelling party to ensure the agent provides correct documentation requirements. Obtaining passport and visas are at the traveller’s expense. VICTOURS cannot assume responsibility for the client’s inability to travel due to incorrect documentation. Every effort has been made to describe as accurately as possible the travel services being purchased. The traveler has to be aware that each country or region has particular features (such as food, water, weather, customs etc.) that may not appeal. There are many different living standards, practices and conditions at the destination compared with what the traveler is used to. By purchasing these travel services the client is presumed to have made all the necessary inquiries in this regards.

Limitation of Responsibility:

VICTOURS makes arrangements with suppliers who provide travel services such as airlines, cruise lines, hotels, buses, sightseeing, train, car rental or other activities included in our tours. Although we try our very best to choose the most reputable suppliers we cannot be responsible for their acts and omissions. VICTOURS INTERNATIONAL acts only in an agent’s capacity for passengers in all matters relating to goods and services rendered and as such, we hold ourselves free of responsibility for any delay, loss of property, injury, death, damage, inconvenience, loss of enjoyment, upset, distress or frustration whether physical or mental, resulting from any of the following:

Any wrongful or negligent act or omission on the part of any travel supplier outlined in our vouchers or their personnel or any company or person not under the direct control of Victours International. Sickness, theft, labour disputes, machinery breakdown, quarantine, war, government restraints, weather, closed roads or accesses, or any other cause beyond our direct control. Failure on passenger’s part to obtain the necessary documentation by the time of travel in which case VICTOURS cannot refund any monies paid. Failure to arrive at the airport on time on the day of departure or not to be on time for the various convocations during the trip, for any reason. Unauthorized statements of acts of misinterpretations made by any travel agency of its employees relating to the standards, quality, services and inclusions of the vacation programs purchased

VICTOURS reserves the right to modify the itinerary or the carriers, substitute accommodation whenever necessary or cancel the trip completely. In such an event it will not be liable for claims, damages or losses beyond the refund of costs. In the even of cancellation of the trip by VICTOURS INTERNATIONAL the full refund of monies paid will represent the final settlement with the passenger. If a modification in the itinerary results in a saving, a refund would be made. Conversely if the modification should entail additional expenses, such expenses would be borne by the passenger. VICTOURS reserves the right to decline to accept or retain any person as a tour member whose presence may impede the operation of the tour or the rights of enjoyment of the other passengers. Under such circumstances, unused land services only will be refunded. VICTOURS INTERNATIONAL, the travel agent and carriers accept no responsibility for loss of tickets, coupons or any travel documents. Written notice of any claims against VICTOURS must be received no later than fourteen (14) days after return from the trip. No representatives of VICTOURS or the suppliers are authorized to modify or cancel any of the above. Please read all information on this page carefully.